Definitions of success

Mary Kay Ash, Founder of Mary Kay Cosmetics:

First of all, find something to do that you just love-something you do well, or something that you would like to do. Then find someone to love, and third, find something to look forward to. And when you get all those things put together, you will be a success, no question.


Joe Girard, "World's Greatest Salesman"

What success means to me is being the best in the world. When I first got a job sellling cars, I used to watch the number-one guy there like a hawk, the way he walked, the way he moved, the way he dressed, the way he greeted people. And I'd stand near his office and listen to the way he talked to people on the phone..... I put his picture on my desk. He was my motivator. I finally beat this guy because I wanted to......
The whole secret of life is to know what you want, to write it down, and then commit yourself to accomplish it.
Make your dreams come true.


Danielle Kennedy, national speaker and trainer:

Success is a constant process, a journey. It's a balance among six areas: spiritual, mental, physical, financial, family and social. Sometimes it's like walking a tightrope, and it definitely has to be enveloped in internal peace. If you've got peace inside and you've got the outside elements coming together, that's about as close as you're going to get to a Garden of Eden in this world.


Arthur Fry, scientist, inventor:

I know some people who are very highly paid who aren't happy with their lives and don't have a lot of satisfaction with their work. I can't say that is a complete success. There are a lot of elements that go into success; having a balance between your personal life and your business life is important.


Dr Frank Field, CBS-TV meteorologist and health and sciences expert:

You're successful when you go to bed happy with what you've done during the day, and wake up the next morning anxious to get back to what you know is going to be another exciting day. And after thirty-five years, my job is just as invigorating today as it was then, it's fascinating to me to walk in and get into a hot argument with the news director, who is one-third my age. And we really get into it. When I go out and sit with my peers, who are retired, i cant stand it. They're living in a totally different environment. I still work and competet in a world of teenagers and young people. I'm out there doing this everyday and it's exhilarating.


Success is different to everyone. What is yours?

Ready, Set & Take charge of your ATTITUDE!

The longer I live, the more I realize the impact of attitude on life. Attitute, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness, or skill. It will make or break a company....a church....a home.

The remarkable thing is , we have a choice everyday regarding the attitude we will embrace for that day. We cannot change the past.......we cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude.........I am convinced that life is 10% what happens to me and 90% how I react to it. And so it is with you...........

WE ARE IN CHARGE OF OUR ATTITUDES!


~Charles Swindoll~

Enthusiasm: The Great Equalizer

Enthusiasm comes from the Greek work "entheos" meaning "the god within". When you are enthusiastic over something, do you feel good? Empowered? Spirited? It is like "the god within" showering you with all the goodness in life at that time!

Enthusiasm is the outward manifestation of our inner passion. It is an ardor, a zeal of living that bouys our spirit and gives us energy. It can also push us forward and breakthrough our potentials.

Two steps are necessary to keep enthusiasm going:

Learning- The thirst for knowledge should never be quenched: rather, it should build as you move toward your goals. Children have a natural enthusiam for learning, which can atrophy during years in an uninspiring educational environment. Rekindlling that innate curiosity can remind us that the more we know about something we love, the more enthusiastic we become about knowing more.

Accomplishment- Keeping our goals in sight is like coal to the fire of enthusiasm. Enthusiasm builds with the accomplishment of every task; seeing the results of our efforts builds up a reserve of enthusiasm, which can be applied to the next task in line. Any proof of our accomplishment - something written, something built, an award, a simple thank you - all motivate us to move on.

Common traits of high achievers

• Maintaining Healthy Body and Mind

High achievers believe that the right attitude can often mean the difference between success and failure. They expect things to turn out well and have confidence in their own abilities to make things happen. Good health must also be maintained by proper exercise and nutrition so that they can achieve a healthy body to accomplish their dreams and enjoy their life.

• Always Take Action

If high achievers desire a particular outcome, they will put everything they have into making it happen. They are ever willing to put in the extra mile effort to make it successful. They work hard because they know that nothing worthwhile is ever achieved without effort.

• Learn from failure and disappointment

Problems turn into opportunities with creative mindset, therefore high achievers will not be defeated by rejection or discouraged and depressed like normal people. They will quickly bounce back and redouble their effort and resolve. Who wants to fail? In life, no one wants to fail, but high achievers accept failure as a part of life, and know that there is a lesson to be learned in every setback!

• Surround themselves with positive ideas and role models

High achievers are constantly seeking to improve themselves through continuous learning and growing. They never assume that just because they have reached a certain level of success that they can stop learning. They read constantly, share ideas with others and seek out mentors whose experience can help them achieve their goals and dreams.

• Passionate about what they do

It's possible to become famous and rich doing something you hate. But does that equal success? When asked......"What is the secret of your success?", every person interviewed answered that they had found something they loved to do.

Some people found their passion very early in life; others wandered around from here to there until they discovered their life's work. Once each person discovered his or her passion in life, it became like a magnet, drawing them inevitably closer to success.

• Set goals

High achievers focus on what they want to achieve, establish priorities and know what they have to do in order to keep moving forward. Their plans are flexible enough to allow for the unexpected, but they always have a specific destination in mind.

Goals provide them with purpose and allow them to wake up each morning energized and looking forward to the tasks they know must be accomplished that day.

• Giving back to others

High achievers are grateful for what they have been able to achieve and are happy to help others do the same. They are elevators.... elevating someone else's success and their own. They are competitive but not cutthroat. They have integrity and compassion plus a desire to make a meaningful contribution to their profession, their community and their world. As the saying by William H. Danforth in his inspirational book "I dare you!" ---"CATCH A PASSION FOR HELPING OTHERS AND A RICHER LIFE WILL COME BACK TO YOU"

Question to ponder?

Do you possess these traits? Take action now and dare yourself to "just do it". Make the change and your rewards will be greater than you'll ever imagine.

Polishing the diamond in you

“ Before you can define success, you need to look at the whole person and consider his personal life, his professional life and his spiritual life. Does the person apply himself 100%? Does the person utilize the talents that God has given him to the best of his ability? If he uses his God-given talent as best he can, I would call him a very successful person” -Lt. Col. Dennis Krembel, USAF

We all start out as unformed, unpolished diamonds. Those who are successful discover the gem within themselves, unleash their own potential, and capitalize on their inner beauty and value. It takes art, skill and concentrated effort for a person to take a diamond, which comes from the remote depths of the earth, to recognize its potential, and to cut and shape it into a precious stone. The same applies to a person to recognize your own potential , which comes from deep within your soul, cut and shape it into its most rewarding and fulfilling form.

Why is it two people of equal talent and ability don’t always achieve equal success? What is the common denominator that puts these people in the category called “successful”?

The strongest link is summed up in one word- ATTITUDE. Attitude is defined as the mental position you take regarding a fact or a state. Supposed you are fired from your job or lost a business deal. What is you mental position toward these facts? Are you devastated? Destroyed? Or determined to learn whatever you can from it and move on?

We are entitled to our emotions. Emotions are neither positive nor negative. It isn’t “bad” to feel fear, anger or depression. Emotions make us human, but they can have a negative influence if we let them deter us from moving forward. It’s your mental position, your attitude toward any incident, that determines whether it will scar you for life or serve as a lesson and a pathway to other opportunities.

The most successful people are able to maintain a positive mental position even when hardship strikes. They allow themselves to experience their emotions, work through them, and then go on with their lives.

“Your living is determined not so much by what life brings to you as by the attitude you bring to life; not so much by what happens as by the way your mind looks at what happens.”- John Homer Miller

Ref: Diamond in the rough by JF. Barry

Discover the treasure within you

Positive Attitude Comes With Practice

It doesn’t take years of hard work or magical experiences to develop a positive attitude. It takes practice.
Generally, people react to the way you approach them. If you are angry and upset with the world, you will surely find people who are angry and upset with you. On the other hand, if you are warm and open, you will find people will be that way with you.
There was a story about an office worker, every morning when he walked in the office he gave his moody Boss a big smile and a cheerful Good Morning, every morning, his Boss seems to ignored him.
One day, a friend asked the man, “Why do you continue to give Boss such cheerful greetings? He never even bother to reply you”
The man replied, “I am not going to let one individual determine the way I’m going to be all day.”
Here is a man who was being Proactive to his environment, not Reactive.

You too can be proactive and positive with practice.

Company profile

JM Innovations was incorporated in 2007 with a vision to develop and bring out the best in people to achieve their potential.

Our fundamental commitments are:-

*Passion for people – Focus on the positive in others

*Enrichment – Seize every opportunity to grow together

*Innovation – Translate ideas into simple and concrete actions to progress

*Strive for Excellence – Contribute the best we have to offer

*Impact – Take every stride with purpose

In line with this vision, JM Innovations has remained focused on helping organizations in developing human capital; providing high quality in-house people management and interpersonal skills customized training and development solutions at affordable levels of investment regardless of organization size or industry sector.

We offer customized financial consultancy, training consultancy, management training and personal development program through our network of trainers and consultants. At JM Innovations, we take time to understand your exact training and development needs and we offer you a personalised training consultancy service that will exceed your expectations and comfortably fit your organisation's culture, plan and budget.

Excellence is our way of life; we constantly strive to provide the quality, experience, and technical expertise you require. What makes us different is that we combine powerful concepts with practical and flexible approach that challenges people to think and learn in a way that changes their attitude and approach towards their work. Our training focuses on getting people to realize that they have amazing amount of potential and emphasis on learning by doing; we provide them with practical tools to be applied in a positive way.

We have extensive experience in delivering a broad range of in-house leadership, sales, customer service, people management, and interpersonal skills training courses for participants from operative to senior management level in a wide range of industries and sectors including Banking, Insurance, Pharmaceuticals, Retail, and Manufacturing, Hospitality, Tourism Malaysia, IT and Local Universities. Our experience team specializes in technical and soft-skills training courses covering the following topics:-People Management Courses, Customer Services Courses, Sales Courses, Communication Skills Courses, Personal Management Courses & Technical Courses.

Ms. CATHERINE LOURDES has been involved in the area of training and development for the past 10 years. Her passion is to develop individuals towards greater heights by nurturing their inborn talents. Her profession in training started with the publication of a book entitled “Shame, Secrecy and Silence” Rape Research, which she co-authored with 3 other researchers. In fact, she has also presented and wrote articles which were contributed in seminars and newsletters. Besides that Ms. Lourdes also presented a national research paper on social issue at a National Seminar organized by Pusat Perubatan University Malaya.

Ms. Lourdes, holds a qualification in Training and Development from University of Leicester, United Kingdom and she also obtained a Certificate of Achievement on Certified Training Profession with ARTDO International. It is a body that certifies trainers in the field of Training and Development. Furthermore, Ms. Lourdes is also a certified trainer for Ministry of Tourism to conduct programme on Tourism English, Mesra Malaysia and Act Tourism programmes respectively. Infact, she also teaches for Open University Malaysia (Centre for Professional Development) for their Diploma Level and Career Development Programme.

Ms. Lourdes has also attained the certification in Training (Train the trainer) from Pembangunan Sumber Manusia Berhad. (HRDC) and she is also currently a certified trainer for Customer Service. Over the years she has conducted programmes for various organization e.g. Nestle Malaysia, Anti Corruption Agency, Hotel Seri Malaysia, Open University Malaysia, NIOSH and many more.

She personally believes that training should be a continuous process and trainers are the mediators who reinforce the learning processes. Due to that, most of the training programmes she conducts are hands-on and very interactive; whereby the participants are encouraged to play a vital role in the learning process.

MS. JENNIFER YEOH is a Registered Financial Consultant (USA) and holds an honors degree in Bachelor Applied Science(USM). She has more than 16 years working experience in Pharmaceutical and Financial Industry. She started her career with an established international pharmaceutical company as a Sales Executive and rose to the position of Area Sales Manager for Northern region of Peninsular Malaysia during her 6 years with the company. She has hands-on experience in handling sales, demonstrating dynamic sales performance; achieving sales target set by the company every year.

She was also involved in the manufacturing & retailing of herbal products business for 7 years, where she manages the sales team of the company nine operating branches. Aside from her experience in pharmaceutical industry and manufacturing & retail business, Jennifer also had the opportunity to work in a well established Financial Institution for 8 years with the primary role as a Financial Planner. Her major responsibility was to manage and provide advisory service to potential clients.

Amongst her involvement in the financial sector; were the extension to investment portfolio consultancy. During her stints as a Financial Planner, her achievements include the Million Dollar Round Table awards in 2002. Jennifer’s significant achievement had provided her with the opportunity to participate in the company annual convention held in South Africa in 2001, Egypt in 2002, Shanghai in 2003, Italy 2004 and Hanoi, Vietnam in 2005.

With her insight in pharmaceutical, financial industry, sale management and an entrepreneurial acumen, she was able to appreciate the ever changing business market environment and trends to maintain quality service that meet client’s business objectives and expectations. She has very good people skills and interacts well with different levels of people and age group; be it staff, management or clients. Her positive outlook, commitment and passion for excellence attributed to her success as a entrepreneur, professional financial planner and sales manager.

MS. MOLLIE YEOH has more than 10 years of experience in training & development and consultancy experiences in both foreign and local Financial Institution. As a Corporate Trainer, she has developed and conducted in-house training programs such as Induction Courses for new recruits, Teller hands on training for New Tellers on Banking Retail Products Knowledge Courses, Trade Finance Courses, Exchange Control Regulation Courses, System Conversion Courses, Operational Risk and Fraud Awareness courses for branches, Better Customer Service, Telemarketing, and Professional Sales course for Branch Managers and Service and Sales personnel together with teambuilding program for the various branches throughout Malaysia.

As a Training Consultant, she has conducted Training Needs Analysis and program such as Customer Service Excellence, Sales, Presentation Skills, and Managing Stress at Work Place, Teambuilding, and New Manager Program for the Retail Industry, Financial Institutions, Multi-Level Marketing Company, Hotel, and Tourism Industry for their Customer Service Team, Sales Team, Branch Managers, and State Directors. She has also conducted several Communication Skills, Public Speaking, Team-working workshops for youth, and Business Simulation Program (D’graduate Program) for under graduates.

With her years of experience and knowledge in the various industry; she can appreciate the importance of human capital and development. She holds a MBA from University of Sunshine Coast, Australia, Graduate Diploma in Business Management, Diploma In Marketing Management.

Mollie is also a Certified Associate EQ trainer of Six seconds EQ network, USA and a Certified PSMB trainer, Malaysia. She has also gone through formal training on Montessori Education methods. Mollie is hands-on, and specializes in both technical and soft skills training and her passion is to develop people to their fullest potential.

MR. EUGENE TAN has been actively involved in various capacities of training and development for different organizations since 1993. Being a Certified Neuro Linguistic Programming (NLP) Master Practitioner, he uses key concepts of NLP combined with Accelerated Learning principles for maximum effect during his sessions. With a keen understanding on the what, how and why of learning, his sessions are designed to maximize learning absorption and retention. Being a practical person, the ideas he advocates and shares are down to earth and readily applicable.

Eugene ensures that his sessions are always interactive, fun and never boring. His sessions seamlessly combine elements of high energy, high touch and high impact. When the situation requires, he will not hesitate to go high tech as well. In line with the key NLP concept, “All learning is state dependant”, he induces the optimum state of mind in the trainees to facilitate effortless transfer of knowledge.

He is a flexible and adaptable facilitator as evidenced by the numerous sessions that he has facilitated involving wide and diverse topics and situations - ranging from technical knowledge to soft skills, indoor to outdoor and instructor-led to participants centered.Eugene is both competent and conversant in the areas of teambuilding, communications, supervisory development, leadership development, motivation and personal development, train-the-trainer, etc. In addition, he is an approved trainer to conduct Train the Trainer (TTT) and Evaluation on Effectiveness of Training (EET) programmes for Pembangunan Sumber Manusia Berhad (PSMB).

With the accumulated years of up front training experience, he has facilitated or co-facilitated employees and associates from various MNCs, public sectors, large local organizations as well as small and medium industries and enterprises. He has also facilitated numerous sessions for various non-profit youth organizations. He holds a Masters degree in Human Resource Management from University of Lincolnshire & Humberside, UK and the Certificate IV in Assessment & Workplace Training, Australia. Besides being fluent in English and Bahasa Malaysia, he is also conversant in Mandarin, which allows him to truly interact and connect with his audiences.

MS. JESSIE CHIN has been employed in the hospitality industry for the last 24 years. She has accumulated vast, hands-on working experience in the operations management and development of human resources in customer service excellence. Her constant involvement with human capital of all levels had contributed to her better understanding of the performance and needs of a company’s workforce. Her developed passion in wanting to bring high standards of customer service to customers spurned her to share and disseminate her knowledge and experience to those who want to build impressive and good relationships with their customers.

Jessie has been coaching the company’s workforce, a public listed company, since the early 90’s. She has conducted numerous in house training courses and the most successful was “Admirable Customer Service” whereby all the eight companies in the group sent their front-liners to gather some training. The result was a highly motivated and energized staff force and services more customer friendly.

Jessie is a certified HRDF trainer and has achieved merit certificates on training from Universiti Sains Malaysia and Federation of Malaysian Manufacturers. She is also a Certified Customer Service Trainer (CCST) certified by centre for Customer Care (CCC) Malaysia. She is constantly crafting and customizing her training programmes to suit organizational needs and makes every effort to make them effective and unique.

Her vision….. Customer Service From The Heart, Most Admired Like A Piece of Art.

MS. JANET LEONG, is a Senior Trainer and Management Consultant.Graduated with a MBA (specializing in Supply Chain Management) at Midwest University Missouri, hold a Graduate Diploma in purchasing and Supply Management from CIPS (UK), Advanced certificate in Purchasing and Materials Management (MIPMM). A certified and approved ITC’s Modular Learning System Trainer on International Purchasing and Supply Chain Management and also a certified and approved Trainer (Train The Trainer Programme) by Pembangunan Sumber Manusia Berhad (PSMB). Had more than 15 years of practical experiences, in the manufacturing industries.

She is actively involved in the purchasing, materials, procurement and supply chain management fields for more than 10 years. Ms Leong Lai Fun (Janet) has more than 6 years of extensive Training and Consulting experience in the field of Purchasing and Supply Chain Management. Her previous tracked record includes Senior Management positions in the multinational manufacturing company. During her years of employment, she has involved herself in a wide spectrum of Supply Chain functions. She is well placed to assist organizations in taking a quantum leap in managing Purchasing, Materials Management, Warehouse and Supply Chain Management. She has been trained in Total Quality Management (Building A Pyramid Of Quality) by Professor Tachiki and Associates Japan and continuous improvement projects (Gemba Kaizan by The Association For Technical Overseas Scholarship (AOTS). A certify auditor for ISO/TS 16949:2002 Process Approach Internal Auditing.

Intrinsically motivated, enthusiastic, achiever with considerable expertise in all aspects of selling and negotiation in the Purchasing and Supply world. Her experience encompasses successful formulate and implement strategies that will create and maintain supplier base capable of near perfect quality, on time delivery, optimum lead- time and to achieve cost–effective ways of integrating and coordinating activities.

The experience gained in the buying, selling and negotiating over the years enables her to bring theory, but more importantly “practicality” to the classroom and so ensure those involved will have a “toolkit” for immediate use (learner centred education/training). Approach to teaching putting the needs of the learner at the centre of what they do in classroom and activities focus on the learner.